Frequently Asked Questions (FAQs)
- What payment methods do you accept?
We accept the following payment method: CREDIT CARD/PAYPAL/BANK TRANSFER
- When will I receive my order?
DHL 3-5 workdays EU country
DHL 4-6 workdays outside EU country
Post office 5-15 workdays EU country
Post office 10-25 workdays outside EU country
- Are prices including VAT?
No, all prices are excluding VAT. The VAT will be charged in your at the end of the order. There is no VAT on orders placed from outside of European countries
- How will I know if a product is out of stock?
If the item you are looking for is out of stock it will appear as being “out of stock “on the product page. We sometimes get more stock of a product so please email us for more details.
- Can I place order by phone and email?
Yes, you can place orders by phone and email. However, your orders will be postponed until all online orders have been completed. We highly recommend customers to order online directly. If you are unable to order online, please email your order to email@example.com. For email and phone orders, customer are instructed to supply an accurate company name, shipping address, billing address, contact phone number and customer’s name.
- What countries do you ship to?
We offer delivery to most destinations across the world from we Portugal office, Please contact us for more details.
- How long should I wait for my orders to be completed?
Orders are processed on the same day if ordered before 9am. Please allow delays during busy season. Our working days are Monday - Friday (9:00am-6:00pm)
- Can I add a new item to an existing order?
Yes, if the order is placed in the same day before 9am, we can add more goods in your existing order. Or you will have to place a separate order
- Can you produce custom bag designs on order ?
We can produce your own design but we accept an order on a set minimum quantity. Please contact us for more information